Business Management Study Guide

Sample Test-Chapter 15Student: ___________________________________________________________________________ 1. An organization expands its private Internet to connect with customers, suppliers, and other partners. This expansion is called its A. intranet B. extranet C. private net D. website E. domain 2. Effective communication begins with A. speaking. B. listening. C. the message. D. two people. E. breaking through noise. 3. When you want your reader to take a logical action, you should lay out your ideas in writing by A. most important to least important. B. least controversial to most controversial. C. egative to positive. D. positive to negative. E. least important to most important. 4. The study of the meaning of words is called A. lexicography. B. rhetoric. C. semantics. D. morphology. E. cartology. 5. Denise and Florence are talking on their cell phones. After Denise reads her a phone number, Florence repeats the number back to Denise. This is an example of A. feedback. B. encoding. C. decoding. D. medium selection. E. noise. 6. A manager needs to communicate about a routine situation with someone she knows whose physical location is not far from her office. Generally, which of the following should the manager use? A. videoconferencing B. telephone C. e-mail D. face-to-face meeting E. newsletter 7. Jason tells Giorgio his cell phone number, and Giorgio nods. Jason then asks Giorgio to repeat back to him the phone number he just gave him. Jason is trying to avoid a(n) __________ barrier. A. encoding B. decoding C. medium D. feedback E. receiver 8. An announcement of the company-sponsored picnic travels from the employees' social committee to the other employees through email. This communication is __________ and _______. A. external; informal B. horizontal; informal C. vertical; informal D. vertical; formal E. external; formal 9. Which of the following is a personal barrier to communication? A. poor speaking skills B. lack of trustworthiness C. differing frames of reference D. judging others' messages E. All of the above are personal barriers to communication. 10. Generally, people comprehend about __________ of a typical verbal message. A. 10% B. 35% C. 50% D. 75% E. 90% 11. The drawbacks of using e-mail include which of the following? A. employees can communicate when they are not at company sites B. reduces use of paper C. information overload D. reduced costs of distributing information to employees E. increased teamwork 12. The device that indicates how official communications should be routed is called the A. organization chart. B. organizational culture. C. organizational profile. D. grapevine. E. lateral hierarchy. 13. Top executives at XYZ Company want to let lower level managers know that XYZ is going to be acquired by ABC, Inc. How should they communicate this? (Assume that all of the choices are possible. ) A. send a memo to all managers B. send an e-mail to all managers C. call a meeting of managers D. post a notice on all bulletin boards E. schedule a conference phone call 14. The introduction to a business speech should A. lways contain at least one joke. B. consist of 20 – 30% of the total speaking time. C. get right to the point. D. contain significant details of the presentation. E. always contain an unrelated story to catch the interest of the audience. 15. A female professor uses sports analogies in illustrating her lectures to a group of male students. She is said to be A. a feminist. B. genderflexing. C. copping out. D. miscommunicating. E. ingratiating. 16. XYZ Corporation communicates its revised mission statement to all employees. This is an example of A. external communication. B. downward communication. C. upward communication. D. orizontal communication. E. informal communication. 17. Of the following, which medium is the richest? A. bulletin board B. telephone C. e-mail D. letters E. videoconferencing 18. The type of communication channel that develops outside the organizational structure and does not follow the chain of command is called a(n) __________ communication channel. A. vertical B. horizontal C. external D. formal E. informal 19. According to the textbook, MBWA stands for A. management by wandering around. B. management by walking about. C. management by wishing a lot. D. management by wandering afar. E. management by working afield. 20. Do you actually listen when they're talking? This is most likely a test of which personal barrier that contributes to communication? A. tendency to judge others' messages B. variable skills in communicating effectively C. inability to listen with understanding D. faulty listening skills E. stereotypes and prejudices 21. Compared to women, men tend to A. give more tactful feedback. B. praise more. C. be indirect when they don't know something. D. indicate a lack of certainty about something. E. make apologies. 22. Salvador speaks English as a second language, and sometimes has difficulty coming up with the exact word to express an idea. Salvador is facing a(n) __________ barrier. A. encoding B. decoding C. medium D. feedback E. receiver 23. Which of the following is a â€Å"don't† toward better nonverbal communication skills? A. maintain eye contact B. look away from the speaker C. lean toward the speaker D. speak in a quiet, reassuring tone E. smile and show animation 24. Speed reading works well for material that is A. unfamiliar. B. easy. C. dense. D. complicated. E. All of the above. 25. A study conducted by AT and Stanford University found that the top predictor of success and professional upward mobility was A. writing ability. B. nterpersonal skills. C. public speaking ability. D. intelligence. E. integrity.Sample Test-Chapter 15Key 1. (p. 486) An organization expands its private Internet to connect with customers, suppliers, and other partners. This expansion is called its A. intranet B. extranet C. private net D. website E. domain AACSB: 3 BT: Knowledge Difficulty: Easy Kinicki – Chapter 15 #106 Learning Objective: 4 2. (p. 469) Effective communication begins with A. speaking. B. listening. C. the message. D. two people. E. breaking through noise. Effective communication begins with listening: paying attention to the words being spoken. AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki – Chapter 15 #60 Learning Objective: 1 3. (p. 492) When you want your reader to take a logical action, you should lay out your ideas in writing by A. most important to least important. B. least controversial to most controversial. C. negative to positive. D. positive to negative. E. least important to most important. This is a good strategy when the action you want your reader to take is logical and not highly political. AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki – Chapter 15 #121 Learning Objective: 5 4. (p. 75) The study of the meaning of words is called A. lexicography. B. rhetoric. C. semantics. D. morphology. E. cartology. AACSB: 3 BT: Knowledge Difficulty: Easy Kinicki – Chapter 15 #80 Learning Objective: 2 5. (p. 471) Denise and Florence are talking on their cell phones. After Denise reads her a phone number, Florence repeats the number back to Denise. This is an example of A. feedback. B. encoding. C. decoding. D. medium selection. E. noise. Feedback is when the receiver (Florence) expresses his or her reaction to the sender's (Denise) message (the phone number). AACSB: 3 BT: Application Difficulty: Hard Kinicki – Chapter 15 #64 Learning Objective: 1 6. (p. 473) A manager needs to communicate about a routine situation with someone she knows whose physical location is not far from her office. Generally, which of the following should the manager use? A. videoconferencing B. telephone C. e-mail D. face-to-face meeting E. newsletter Lean media is generally best for routine situations. In order from high to low media richness: face-to-face presence, video-conferences, telephone, personal written media, impersonal written media. E-mail would be the best media to use since the manager knows the person and the situation is outine. AACSB: 3 BT: Application Difficulty: Hard Kinicki – Chapter 15 #71 Learning Objective: 1 7. (p. 475) Jason tells Giorgio his cell phone number, and Giorgio nods. Jason then asks Giorgio to repeat back to him the phone number he just gave him. Jason is trying to avoid a(n) __________ barrier. A. encoding B. decoding C. medium D. feedback E. receiver A feedback barrier is when the recipient doesn't respond enough. Jason wants Giorgio to repeat the number to be sure he heard it correctly. AACSB: 3 BT: Application Difficulty: Hard Kinicki – Chapter 15 #77 Learning Objective: 2 8. p. 484) An announcement of the company-sponsored picnic travels from the employees' social committee to the other employees through email. This communication is __________ and _______. A. external; informal B. horizontal; informal C. vertical; informal D. vertical; formal E. external; formal Informal communication channels develop outside the formal structure and do not follow the chain of command. In this case the announcement came from the social committee and was sent to other employees internally outside the formal structure of the company. AACSB: 3 BT: Application Difficulty: Hard Kinicki – Chapter 15 #99 Learning Objective: 3 9. (p. 477) Which of the following is a personal barrier to communication? A. poor speaking skills B. lack of trustworthiness C. differing frames of reference D. judging others' messages E. All of the above are personal barriers to communication. The choices in the question all refer to personal barriers to communication. AACSB: 3 BT: Communication Difficulty: Moderate Kinicki – Chapter 15 #82 Learning Objective: 2 10. (p. 490) Generally, people comprehend about __________ of a typical verbal message. A. 10% B. 35% C. 50% D. 75% E. 90% Generally, people comprehend only about 35% of a typical verbal message, experts say. AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki – Chapter 15 #115 Learning Objective: 5 11. (p. 486) The drawbacks of using e-mail include which of the following? A. employees can communicate when they are not at company sites B. reduces use of paper C. information overload D. reduced costs of distributing information to employees E. increased teamwork AACSB: 3 BT: Knowledge Difficulty: Easy Kinicki – Chapter 15 #108 Learning Objective: 4 12. (p. 482) The device that indicates how official communications should be routed is called the A. rganization chart. B. organizational culture. C. organizational profile. D. grapevine. E. lateral hierarchy. The organizational chart indicates how official communications—memos, letters, reports, announcements—are supposed to be routed. AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki – Chapter 15 #94 Learning Objective: 3 13. (p. 473) Top executives at XYZ Company want to let lower level managers know that XYZ is going to be acquired by ABC, Inc. How should they communicate this? (Assume that all of the choices are possible. ) A. send a memo to all managers B. send an e-mail to all managers C. all a meeting of managers D. post a notice on all bulletin boards E. schedule a conference phone call This is a nonroutine, unusual event that requires the richest type of communication such as a face-to-face meeting. AACSB: 3 BT: Application Difficulty: Hard Kinicki – Chapter 15 #72 Learning Objective: 1 14. (p. 493) The introduction to a business speech should A. always contain at least one joke. B. consist of 20 – 30% of the total speaking time. C. get right to the point. D. contain significant details of the presentation. E. always contain an unrelated story to catch the interest of the audience. Because everything in your speech should be relevant, try to go right to the point. AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki – Chapter 15 #124 Learning Objective: 5 15. (p. 480) A female professor uses sports analogies in illustrating her lectures to a group of male students. She is said to be A. a feminist. B. genderflexing. C. copping out. D. miscommunicating. E. ingratiating. Genderflexing refers to temporarily using communication behaviors typical of the other gender to increase the potential for influence. For example, a female manager might use sports analogies to motivate a group of males. AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki – Chapter 15 #92 Learning Objective: 2 16. (p. 483) XYZ Corporation communicates its revised mission statement to all employees. This is an example of A. external communication. B. downward communication. C. upward communication. D. horizontal communication. E. informal communication. Downward communication flows from a higher level to a lower level. AACSB: 3 BT: Application Difficulty: Hard Kinicki – Chapter 15 #97 Learning Objective: 3 17. (p. 473) Of the following, which medium is the richest? A. bulletin board B. telephone C. -mail D. letters E. videoconferencing In order from high to low media richness: face-to-face presence, video-conferences, telephone, personal written media, impersonal written media. AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki – Chapter 15 #69 Learning Objective: 1 18. (p. 484) The type of communication channel that develops outside the organizational structure and does not follow the chain of command is called a(n) __________ communication channel. A. vertical B. horizontal C. external D. formal E. informal AACSB: 3 BT: Knowledge Difficulty: Easy Kinicki – Chapter 15 #100 Learning Objective: 3 19. (p. 484) According to the textbook, MBWA stands for A. management by wandering around. B. management by walking about. C. management by wishing a lot. D. management by wandering afar. E. management by working afield. AACSB: 3 BT: Knowledge Difficulty: Easy Kinicki – Chapter 15 #103 Learning Objective: 3 20. (p. 477) Do you actually listen when they're talking? This is most likely a test of which personal barrier that contributes to communication? A. tendency to judge others' messages B. variable skills in communicating effectively C. inability to listen with understanding D. faulty listening skills E. stereotypes and prejudices Faulty listening skills includes thinking about what you are going to say when the other person is talking as well as mostly talking about yourself. The test for this barrier is asking yourself, â€Å"Do you actually listen when they're talking? † AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki – Chapter 15 #83 Learning Objective: 2 21. (p. 480) Compared to women, men tend to A. give more tactful feedback. B. praise more. C. be indirect when they don't know something. D. indicate a lack of certainty about something. E. make apologies. AACSB: 3 BT: Knowledge Difficulty: Easy Kinicki – Chapter 15 #90 Learning Objective: 2 22. (p. 475) Salvador speaks English as a second language, and sometimes has difficulty coming up with the exact word to express an idea. Salvador is facing a(n) __________ barrier. A. encoding B. decoding C. medium D. feedback E. receiver An encoding barrier is when the message is not expressed correctly. If English is not your first language, then you may have difficulty expressing exactly what you mean to say. AACSB: 3 BT: Application Difficulty: Hard Kinicki – Chapter 15 #76 Learning Objective: 2 23. (p. 80) Which of the following is a â€Å"don't† toward better nonverbal communication skills? A. maintain eye contact B. look away from the speaker C. lean toward the speaker D. speak in a quiet, reassuring tone E. smile and show animation AACSB: 3 BT: Knowledge Difficulty: Easy Kinicki – Chapter 15 #88 L earning Objective: 2 24. (p. 491) Speed reading works well for material that is A. unfamiliar. B. easy. C. dense. D. complicated. E. All of the above. Psychologists have found that speed reading or skimming may work well with easy or familiar reading material, but it can lead to problems with dense or unfamiliar material. AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki – Chapter 15 #119 Learning Objective: 5 25. (p. 493) A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was A. writing ability. B. interpersonal skills. C. public speaking ability. D. intelligence. E. integrity. A study conducted by AT & T and Stanford University found that the top predictor of success and professional upward mobility is how much you enjoy public speaking and how effective you are at it. AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki – Chapter 15 #123 Learning Objective: 5